All backup and maintenance tasks are controlled by a process called ‘RxWorks.TaskHost.exe’. This file is located in the folder ‘RxWorksBin’ on the server.
RxWorks.TaskHost.exe is always running in the background as the scheduled task ‘RxWorks Backgrounder’. The backgrounder (RxWorks.TaskHost.exe) is scheduled to run at 5 minute intervals in the Windows Task Scheduler. If this task fails to run then the backup process will not begin.
This task is already set up on “RxWorks supplied servers”. If your server is supplied by a 3rd party it is recommended that your technician check that the scheduled task is able to run with following settings:
There’s one more thing required to get this going.
In addition to the backgrounder task, you need to enter the machine name in Task Panel > Tools & Utilities > Miscellaneous > View Background Task Status.
Click the option at the top ‘background tasks are configured to run on XXXX’ and enter the machine name.
This is to ensure the backgrounder does not run on multiple front end machines if a tech has accidentally set up scheduled task on multiple machines.