D5 – Response Rates Analysis

D5 – Response Rates Analysis

Estimated reading time: 2 min


This function prints a report showing response rates to first, second and third reminders.

Accessing The Reminder Response Rate Analysis Report

  1. Go to the RxWorks Task Panel.
  2. Select ‘Reports’ from the “toolbar”.
  3. Select ‘D: Reminder Notices & Statistics.’
  4. Click on ‘Response rates analysis’ under ‘5: Response Rates.’

The window shown above will appear.

About the Reminder Response Rate Analysis Report

Notice the report each type of reminder, the number of reminders sent and response rate for each reminder type (i.e First, Second, Third and Safety Net)

What It Does

Prints a report showing response rates to first, second and third reminders. If you want details of non-responses, run D5: Reminder Non Response Analysis.

When To Run

End of the year to assess the effectiveness of your reminders.

Things To Watch

Ensure you run the report when you have enough data in the system.

Information Required

A time period in which to run this report.


Reminder response reports take a long view of reminders. The report compares results over a long period of time and, for this reason, it takes a long period of time for the results to become meaningful or even valid.
The report calculates results by comparing a reminder with its follow up.

Because of this you need to take note of two important points:

  • The results for 1st and 2nd reminders in the first two months of using the program will be invalid. The report cannot evaluate imaginary reminders “sent” before you used program. Similarly, it takes over a year before 3rd reminder statistics become valid.
  • The report cannot calculate 1st and 2nd reminder results for the immediate past month or two. You cannot evaluate 3rd reminders for the immediate past year.
  • Outside of these limitations, the calculations are accurate and useful in assessing the effectiveness of your reminder programs.

    The Report Window

    Date Range

    This is the time period for which any transactions will be summarised. You can select a common Date Range from the upper most drop-down box, such as ‘This Week’, ‘This Month’, ‘Last Account Period’, etc. When a Date Range is selected, the two dates below (start date & end date) will adjust accordingly. You can also set the start & end date fields manually.


    Restrict To

    Select a type of reminder from the drop-down list to limit your analysis only display response rates for the selected type.

    Further Options

    Restrict To Clinic

    Choose which clinic or clinic group to restrict report results to.

    Group By

    The report can be grouped by month, quarter or year by selecting an option from the drop-down list.

    Display Results For Totals Only

    If this check-box is selected the report will only show the totals for each type of reminder as opposed to showing the response rates for each individual service.

    Viewing Options

    Preview Button

    This opens the report in a preview window, from which you can review it, then save and/or print it.

    Print Button

    This sends the report directly to the printer without previewing first.

    Excel Button

    This opens the report in Microsoft Excel as a spreadsheet.

    Export Button

    This allows you to export the data from the account run to a number of file formats. You can export to the following file type formats:

  • Adobe Acrobat (PDF)
  • Crystal Reports (RPT)
  • HTML 3.2
  • HTML 4.0
  • Microsoft Excel 97-2000 (XLS)
  • Microsoft Excel 97-2000 – Data only (XLS)
  • Microsoft Word (RTF)
  • Microsoft Word – Editable (RTF)
  • ODBC
  • Record Style – Columns with spaces (REC)
  • Record Style – Columns without spaces (REC)
  • Report Definition (TXT)
  • Rich Text Format (RTF)
  • Separated Values (CSV)
  • Tab Separated Text (TTX)
  • Text (TXT)
  • XML
  • PDF Button

    This opens the report in a PDF viewer. You will need to have PDF viewer software like Adobe Acrobat or Foxit Reader installed to be able to view the file.


    This opens a dialog in which you can change the page style of the report.


    This returns you to the Reports main menu without creating a report.

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