D5 – Non Response List

D5 – Non Response List

Estimated reading time: 2 min


This report works similarly to D5: Response Rates Analysis, but shows where there was a non-response to reminders, rather than the success rate.

Accessing The Reminder Non-Response Report

  1. Go to the RxWorks Task Panel.
  2. Select ‘Reports’ from the “toolbar”.
  3. Select ‘D: Reminder Notices & Statistics.’
  4. Click on ‘Non response list’ under ‘5: Response Rates.’

The window shown above will appear.

About the Reminder Non-Response Report

Notice the report shows each reminder for which there was no response, the client and patient names and numbers, and the type of reminder sent.

What It Does

Details all reminders for which no client response was received.

When To Run

End of the year to assess the effectiveness of your reminders.

Information Required

The reminder run you would like to view.

The Report Window

Reminder Run

Select the reminder run from the drop-down list that you would like to view non-response detail for.


Restrict To

Select a type of reminder from the drop-down list to limit your analysis only display non-responders for the selected type.

Client Preferred Clinic

Select one of your clinics from the drop-down list to only show reminders sent to clients with the selected location set as their preferred clinic.

Further Options

Order By

The report can be ordered by Reminder Type, Client Name or Patient Name.

Viewing Options

Preview Button

This opens the report in a preview window, from which you can review it, then save and/or print it.

Print Button

This sends the report directly to the printer without previewing first.

Excel Button

This opens the report in Microsoft Excel as a spreadsheet.

Export Button

This allows you to export the data from the account run to a number of file formats. You can export to the following file type formats:

  • Adobe Acrobat (PDF)
  • Crystal Reports (RPT)
  • HTML 3.2
  • HTML 4.0
  • Microsoft Excel 97-2000 (XLS)
  • Microsoft Excel 97-2000 – Data only (XLS)
  • Microsoft Word (RTF)
  • Microsoft Word – Editable (RTF)
  • ODBC
  • Record Style – Columns with spaces (REC)
  • Record Style – Columns without spaces (REC)
  • Report Definition (TXT)
  • Rich Text Format (RTF)
  • Separated Values (CSV)
  • Tab Separated Text (TTX)
  • Text (TXT)
  • XML
  • PDF Button

    This opens the report in a PDF viewer. You will need to have PDF viewer software like Adobe Acrobat or Foxit Reader installed to be able to view the file.


    This opens a dialog in which you can change the page style of the report.


    This returns you to the Reports main menu without creating a report.

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