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Deciphering your clinic’s data
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No CommentsMeasuring of KPI’s is essential to improving business performance and patient care. How do you know how to improve, if you don’t know what’s wrong? “What’s measured improves” was father-of-modern-management Peter Drucker’s soundbite. Drucker wasn’t quite right. With analytical tools embedded in the most basic of spreadsheets, we can analyse and record too much. The