By David Tealby on
10/24/2007 3:11 PM
If your practice is like almost every other small business, there are people within it that everyone goes to when they need certain things done. If this is just because they are better, or know more, or have special qualifications, then all is well, and I’m sure you feel lucky to have such resources on staff. But if you have one or more tasks that only one person knows how to do, it is only a matter of time before you run into trouble.
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