RxWorks

The majority of patients for this type of practice are horses.  So we are using equine terminology in this article.  But the discussion can apply to practices looking after greyhounds or other sports animals.

Features for Sports Animal Practices

Building Relationships with the Trainers

Typically the practice has two “clients” to deal with - the owner and the trainer.  

The relationship between you and a trainer is critical to your success.  They are the main source of your business.  

The information expected from you varies from trainer to trainer.  Some want to see the owner bills before they are sent and others want to include your fees in their own bill. Others want detailed medical records for their own files. Your system must be flexible enough to cater for each situation.

We have been working with racetrack practices for many years, and understand the problems. RxWorks gives you the options to provide each solution.

We also include reports to show the impact each trainer has on your business. 

Administration Tasks for Multiple Owners or Syndicates

One of the characteristics of racehorses is that there is continual change in their ownership.  It’s very common for a horse to be owned by a syndicate and for those owners to change frequently.

This causes a problem in allocating your fees to the people owning the horse at the time you give the service.  As owners can change on a daily basis, it creates an administration nightmare.  Fortunately, RxWorks keeps track of the percentage owners have, along with the start and end date of the syndicate.  We then calculate the amount that each person is responsible for at the time of the service.  And it’s all automatic.

Stable Names and other References

Most thoroughbreds have multiple names.  There is the legal name, the name they are called in the stable, and so on.

Searching for a horse and its records can become a problem if all you have is the legal name.  RxWorks allows for searches by any of the names contained in the horse’s record.  Records can also be accessed by trainer name, location of the horse, or the owner name.

Efficiency

You typically treat more patients in a day than do other veterinarians.  So it’s essential to have simple data entry.  And correct data is getting more important.  Event authorities are now asking for full medical records.  Entering details for each patient can be a very onerous and expensive task.  

There are several ways that RxWorks helps.

• Multiple Horse Treatments - Easily record charges and medical notes for the same treatment provided to several horses in a stable with just a few keystrokes.

• Pre-defined Templates - To save time and ensure consistency when entering charges and medical notes, use pre-defined sets of treatments called Procedures.  One “click” fills in most of the charges and the medical record.  This not only improves efficiency but also dramatically reduces the problem of “missed” charges.  RxWorks already includes hundreds of templates that cover the most common treatments.

Use marketing to grow your business

It’s important to every practice that you keep clients up-to-date with anything that helps you get more business.  This is marketing.

Why not notify trainers and owners of any significant changes in your staff, protocols or facilities. This is just one of the possible marketing activities.  You can post them on your website as well, but there is no certainty your clients will access that.  An email or personal letter has more chance of being read.

RxWorks lets you easily select the trainers and owners that match the profile you want.  You can then automatically merge data from the database to send Microsoft Word letters or emails.  There is no manual effort other than mailing letters.

24/7 help with our Support Team

The nature of an emergency is that it is not a scheduled event.  Just as most of you provide 24 x 7 services for your animals, you need the same from your software vendor.  Especially as Murphy’s Law says that you will need support at the most inconvenient time.  

RxWorks has dedicated support offices located in Australia, the United Kingdom and United States.  The time zones in these locations mean the RxWorks Support Team are able to help you 24 hours a day, 7 days a week.

We are there when you need us.

What Next?

To find out more on how RxWorks can benefit your Sports / Training Practice, please contact your local RxWorks’ Practice Advisor.

Contact RxWorks