RxWorks

RxWorks has many specialist and referral practice clients all over the world.  Several have been our clients for decades.  This experience has helped us develop functions that bring significant value to those practices.

Features for your Specialist and Referral Practice

Specialists are different to other practices as there are two clients for each patient.  There is the owner of the patient and also we have the referring veterinarian.  Your practice management software must be designed to service both.

Owners think of you and “their” veterinarian as a team. Both of you need to show your professionalism and maintain their trust.  Education of the client and follow up are very important for both of you.  However, we could argue that standards of care are even more important to you than for other types of practice.  Clients expect more from specialists.   Our modules help make sure that you complete all the necessary tasks and meet clients’ expectations.

Primary care veterinarians will bring you most of your business.  You have to be sensitive to the bond between them and the owners.  Your services should strengthen that bond and RxWorks provides the means to do that.

The ability to report on referrals

Referral reports play a very important part in building your practice.  Sadly, they also take a lot of your time to create.  RxWorks answers that problem by using Microsoft Word to automatically produce the reports.  Our referral reports are built by using templates that insert data from the visit record.  

The Forms, Certificates & Letters module already includes templates for referral reports.  They can be used as-is or as a base for your own design.  The resulting report can then be edited using standard Word features to meet your exact needs.

Reporting on your revenue sources

Due to the importance of referrals, RxWorks has many reports which tell you who sends you business.  They also show which of your services that are being recommended and their value to your practice.

They are available for any time period you want.  Excel spreadsheets are created that can also be used for “what-if” analyses.

Pre-defined procedures to improve efficiency and patient care

To save time and increase accuracy when entering visit details, you need to pre-define sets of treatments. In RxWorks they are called Procedures.  This not only improves efficiency but also dramatically reduces the problem of “missed” charges.  

Procedures also include the “boiler-plate” that makes up the majority of the medical notes.  You only need to enter those items that are specific to the patient.  This reduces the time needed to build the medical record.  Equally important, it helps you maintain consistent records.

To give your staff the time to care for patients, you need a pre-defined set of treatments that are clear and easily understood.  Performance Pack was developed to address that need.  It includes thousands of Procedures that are already built.  It also includes a powerful profit-based fee management tool that makes sure fees are fair to your client as well as meet your profit goals.

Good patient care and your reputation depend on how well you communicate with your clients.  Some recalls, reminders and documents are based on medications and other products.  It is essential that they are setup accurately.  Unfortunately, it’s a task with a low priority for staff and does not get done.  We have built and maintain a Veterinary Supply Database to remove that risk.

The Recall Manager module takes the risk out of missing important client follow up calls.  RxWorks provides a list of calls to be made for the day for each of the staff.  It also provides management with the tools to ensure that none are missed.

Managing chronic care patients

HealthCare Manager is a very useful tool for those practices that treat patients with chronic problems.  It helps make sure that your standards of care are followed.

Treatment plans for the patient’s condition are set up in HCM.  Patients are then monitored to help staff educate the client of the value of your plan.   It has been proven that when you include all of your staff in the process, you improve chances of getting the client to understand the value.

HCM’s goal is to help manage the whole process.  It also measures how successful you are in getting acceptance and even more important, why you are not.

Recommended Modules
Forms, Certificate & Letters, Performance Pack, Veterinary Supply Database, HealthCare Manager and Recall Manager.

Use marketing to Grow your Business

It’s important that you keep referrers up-to-date with everything that helps you get more business.  This is marketing.

Why not target those veterinarians who only use a part of your services? Then send them a description of those they do not use. This is just one of the possible marketing activities.  

RxWorks lets you easily select the clients that match the profile you want.  You can then automatically merge data from the database to send Microsoft Word letters or emails.  There is no manual effort other than mailing letters.

24/7 help with our Support Team

Most specialist practices provide continual care for patients while under treatment.  Just as you have  24 x 7 services for your clients, you need the same from your software vendor.  Especially as Murphy’s Law says that you will need support at the most inconvenient time.  

RxWorks has dedicated support offices located in Australia, the United Kingdom and United States.  The time zones in these locations mean our support team are able to help you 24 hours a day, 7 days a week.
We will be there when you need us.

What Next?

To find out more on how RxWorks can benefit your Specialty or Referral Practice, please contact your local RxWorks’ Practice Advisor.

Contact RxWorks