RxWorks

The focus of Emergency Clinics differs from that of most other types of practice.  Efforts are aimed at treating the problem rather than on long-term care.  Urgency of treatment is one of the most important aspects of operation.

 

Features for your Emergency Clinic

Emergency clinics can have two clients for the patient.  There is the owner of the patient and also we have the referring veterinarian.  Your software must be capable of supporting both.

If patients are referred to your clinic, it’s essential that you build a good relationship with the primary care veterinarian.  They are one of the most important generators of business.  So, you have to be sensitive to the bond between the owner client and primary care veterinarian.  Your practice must make sure that their bond is strengthened by the services you deliver.  RxWorks provides the means to do that.

 

The ability to report on referrals

Referral reports play a very important part in building your practice.  Sadly, they also take a lot of your time to create.  RxWorks answers that problem by using Microsoft Word to automatically produce the reports.  Our referral reports are built by using templates that insert data from the visit record.  
The Forms, Certificates & Letters module already includes templates for referral reports.  They can be used as-is or as a base for your own design.  The resulting report can then be edited using standard Word features to meet your exact needs.

 

Reporting on your revenue sources

Due to the importance of referrals, RxWorks has many reports which tell you who sends you business.  They also show which of your services that are being recommended and their value to your practice.
They are available for any time period you want.  Excel spreadsheets are created that can also be used for “what-if” analyses.

 

Pre-defined procedures to improve efficiency and patient care

To save time and increase accuracy when entering visit details, you need to pre-define sets of treatments. In RxWorks they are called Procedures.  This not only improves efficiency but also dramatically reduces the problem of “missed” charges.  

To give your staff the time to care for patients, you need a pre-defined set of treatments that are clear and easily understood.  Performance Pack was developed to address that need.  It includes thousands of Procedures that are already built.  It also includes a powerful profit-based fee management tool that makes sure fees are fair to your client as well as meet your profit goals.

Good patient care and your reputation depend on how well you communicate with your clients.  Some recalls, reminders and documents are based on medications and other products.  It is essential that they are setup accurately.  Unfortunately, it’s a task with a low priority for staff and does not get done.  We have built and maintain a Veterinary Supply Database to remove that risk.

The Recall Manager module takes the risk out of missing important client follow up calls.  RxWorks provides a list of calls to be made for the day for each of the staff.  It also provides management with the tools to ensure that none are missed.

 

Recommended Modules
Forms, Certificates & Letters, Performance Pack, Veterinary Supply Database and Recall Manager.

 

Use Marketing to Grow Your Business

It’s important to every emergency clinic to keep referring clients up-to-date with anything that helps you get more business.  This is marketing

Why not notify the referrers of any significant changes in your staff or facilities. This is just one of the possible marketing activities.

RxWorks lets you easily select the clients that match the profile you want.  You can then automatically merge data from the database to send Microsoft Word letters or emails.  There is no manual effort other than mailing letters.

 

24/7  help with our Support Team

The nature of an emergency is that it is not a scheduled event.  Just as you provide 24 x 7 services to your clients, you need the same from your software vendor.  Especially as Murphy’s Law says that you will need support at the most inconvenient time.  

RxWorks has dedicated support offices located in Australia, the United Kingdom and United States.  The time zones in these locations mean our support team are able to help you 24 hours a day, 7 days a week.

We will be there when you need us.

 

 

What Next?

To find out more on how RxWorks can benefit your Emergency Practice, please contact your local RxWorks’ Practice Advisor.

Contact RxWorks