UK Office Increases Support Staff Numbers

In our continued commitment to increase our levels of customer service, we have been embarked on a significant recruitment drive since November 2009. This drive has so far allowed us to recruit 3 new support team members since Christmas and we are still looking for a further 2 members to join us before the end of February this year. This will give us the highest number of support staff ever in the UK and ensure that can deliver the improvements to our service levels that are striving for.

In addition to the increased support staff numbers, we will be introducing some significant changes to how we operate the support team going forward. Currently, the support team not only deal with everyday support cases that are logged by our clients, but also assist with the implementation of RxWorks for new clients, implementation of new software modules for existing clients and additional training for existing clients. In order to ensure that these additional activities do not prevent us from delivering the improved performance with the core support work, we will be creating a Client Services division.

Working closely with our Client Account Managers and Project Management team, the new Client Services division will take on responsibility for all the implementation and additional training work that falls outside of a core support role. This will enable us to deal with our clients’ need more effectively and efficiently across the board.

These changes started to happen on 1^st February and will continue to gather more pace as we secure suitable additional new staff. I will keep you posted of our progress over the coming weeks along with other changes and improvements that we make.