Confirmation of November User Meetings

I am pleased to announce the dates of the next round of meetings. We have increased the number of locations to make them more accessible to everyone.

These meetings are a great opportunity to meet our CEO, Phil Scanlan, and Greg Robinson, our founder and COO, and talk with them face-to-face about any aspect of RxWorks and listen to our headline presentation entitled:

“Lean Six Sigma for Vet Clinics”

Booking your place is easy!

Whilst we have doubled the number of meetings, due to their popularity we urge you to book your places early. Booking is easy. You can email "ukusergroup(at)rxworks(dot)com," detailing your practice name, the venue that you wish to attend, along with the names of your team that will be attending. Alternatively, please call 0845 47 47 445 and speak to any member of the UK team who will happily register you.

We really look forward to seeing you and hope you can make it!

UK User Meetings - November 2010 - Diaries at the ready!

Following the success of the May meetings and our continued commitment to deliver improved communication, I am pleased to announce the confirmed schedule for the November meetings will be published during the next week. We are increasing the number of locations this time around to help reduce the travel time for those wishing to attend. The locations will be:

Taunton

Reading

Thurrock

Cambridge

Birmingham

Leeds

Dublin

Falkirk

The meetings will be held between 19^th – 30^th November 2010.

A fully detailed schedule will be posted here very shortly, and invitations will be sent to all clients over the next two weeks. Please keep your diaries to hand as it would be great to see you.

UK User Meetings - An Invitation

We recently mailed invitations to all our clients in the UK and Ireland inviting them to a number of regional user meetings. These meetings are a fantastic opportunity for all our clients to see and hear what RxWorks can do to drive your business forward in these challenging times. You will be able to see firsthand what new developments are on offer to you direct from the management team at RxWorks.

Phil Scanlan and Greg Robinson will be joining Ieuan Morgan and myself at the meetings. As well as being able to see what new benefits RxWorks can provide you, we also want to take the opportunity to hear your feedback as to what you like about us and what improvements you wish to see.

The meetings will be held in the following locations on the following dates:

Scotland: The Gean Hotel, Alloa – 14^th May 2010 at 12:30pm

North: Holiday Inn Leeds/Wakefield – 17^th may 2010 at 2.00pm

Midlands: Holiday Inn Coventry South – 18^th May 2010 at 2.00pm

South: Holiday Inn Maidenhead – 19^th May 2010 at 2.00pm

Please email sorrel.rowntree@rxworks.com detailing your practice name, the number of attendees and which venue you wish to attend.

We really look forward to seeing you.

UK Office Increases Support Staff Numbers

In our continued commitment to increase our levels of customer service, we have been embarked on a significant recruitment drive since November 2009. This drive has so far allowed us to recruit 3 new support team members since Christmas and we are still looking for a further 2 members to join us before the end of February this year. This will give us the highest number of support staff ever in the UK and ensure that can deliver the improvements to our service levels that are striving for.

In addition to the increased support staff numbers, we will be introducing some significant changes to how we operate the support team going forward. Currently, the support team not only deal with everyday support cases that are logged by our clients, but also assist with the implementation of RxWorks for new clients, implementation of new software modules for existing clients and additional training for existing clients. In order to ensure that these additional activities do not prevent us from delivering the improved performance with the core support work, we will be creating a Client Services division.

Working closely with our Client Account Managers and Project Management team, the new Client Services division will take on responsibility for all the implementation and additional training work that falls outside of a core support role. This will enable us to deal with our clients’ need more effectively and efficiently across the board.

These changes started to happen on 1^st February and will continue to gather more pace as we secure suitable additional new staff. I will keep you posted of our progress over the coming weeks along with other changes and improvements that we make.